Sunday, November 12, 2006

Wokmania and the Cashier Nazi

Warning to all: Do not go to Wokmania at the Gate in Newcastle! They steal from children and students!

Today, started out as a great Sunday up until the last few minutes before I left this place. Here's what happened and decide for yourself.

1. The nazi cashier, a rude, young woman whose name begins with C, but from now on we will call her the she-nazi, decided, without asking, to charge us as a group (there were 6 of us). Her excuse was that she didn't have any change. (which is crap because we all know that there are many restaurants at the Gate, along with a CO-OP just next door where she can easily move her ass to, to get change). Straight away, she charged us 48 pounds. Well, folks, what's 48/6-well, that's 8 pounds a piece-this was with a 10% student discount! Keep in mind that the normal cost of a meal at this place is 5 pounds. Sounds like she made an error doesn't it?

2. Well..it turned out that there was a small piece of paper on our table (I didn't see it, so I guess our fault) it said that there was a gratuity charge of 10% and if we didn't want to pay it, then we'd have to ask her beforehand, ok fair enough, we didn't ask-so we got charged 4 pounds-what a scam!

3. After taking our money and letting the she-nazi know a million times that we were students-she gave us a 10% student discount on our bill, which turned out to be 18 pence on the bill. 18 pence! Check the math, I know the British are crap at math (due to loss of math teachers in the British education system) but, last time I checked 10% of 48 pounds is not 18 pence and when we went to her to complain, she DIDN'T APOLOGIZE PROPERLY and DIDN'T GIVE BACK OUR MONEY!! She told us that we had to go to the manager to get back our money-so we asked when the manager will be back and are going to deal with it that way-she apparently didn't know how to deal with the cash register to give us back money, even though, she, certainly, knew how to use the till to charge us! Also, shouldn't we all have recieved 10% off, we are 6 students, so that should have been 60% off the bill.

4.What I thought was the greatest thing in the world was that I saw her do the exact same thing to small children-3 of them of age 11-when they looked at their bill, they were shocked as well, to see how expensive it was! I asked them about whether or not they had asked to not pay the gratuity tax-and guess who butted into my conversation with the 3 boys, the she-nazi! She told me not to speak to other customers, that it was against the rules-WHAT A HOOT! Wokmania is now under rule of a young girl who is in charge of the till! What the hell is going on, is Wokmania a mini society where the rules of freedom of speech don't apply. Well, lookahere she-nazi, you treated every one of us in a rude manner and then ripped off small children-which I cannot believe. As a result, I've decided to boycott Wokmania because I don't want to eat at a restaurant that steals from small children! That's really underhanded.

5. The other thing that I didn't understand is that there were no chopsticks to be found in this restaurant today-what's the point of having a Chinese restaurant without chopsticks?? And there was Indian food at this restaurant, why is a Chinese restaurant selling Indian food? This seems to defeat the authenticity of this kind of restaurant. Last time I checked, we never cooked Indian food with a wok. I don't get it.

3 comments:

Judy said...

Sheema,

Well-done,you just expressed what I felt about that terrible event.

Tomorrow IKU will go to argue and I hope we can get a reasonable apology.

I will tell my friends not to go there unless they want to be stolen or cheated.

KellyCheng said...

I've sent the email to the Customer Services mailbox of The Gate. Let's wait and see.

KellyCheng said...

Name: Cheng,Shu-Wen
Venue: Wokmania
Tel no:
Email Address: kellyys876349@yahoo.com.tw
Enquiry/Comments: On Sunday Nov13 we six colleagues went to Wokmania to have lunch. We showed our Newcatle student smart cards and each of us was charged 8 pounds.---This is definitely not the normal price last time we had in the same place. The female cashier, said to us that she didn't know why the discount is only 0.18 for all the fees. 6 people spent 48 pounds there and that is the money after the 10% student discount! All she said is the cash-machine just ran its system automatically and she didn't know why there is only 0.18 discount for us showing on the bill. We asked if there is any manager there she said there is no manager or the leader in the restaurent and if we would like to meet the manager we have to wait until 5:00 PM, 15 Nov (Tue). Why we should have our 10% discount but the cashier just can't do anything with it?! She didn't try to make a phonecall or ask the leader to come out.(I still had the receipt with me.) If the student discount is 10% off for the total amount or something else, why the cashier didn't fix her error or ask the leader to explain to us? If students's right is so underestimated and ignored, (forgive I use these words because we all have the same feeling, ) and who student can try to eat there again?
--------------------
Here's the reply:
Dear Shu-Wen,

Thank you for you email. I am sorry you had a less than satisfactory experience when you visited Wokmania. I have passed a copy of your email on to the manager of Wokmania and I hope that he will respond to you shortly.

Kind regards,

Jude Leitch
Marketing Manager, The Gate
Ph: 0191 223 5017
Fax: 0191 223 5005
Mob: 07739 087444
www.thegatenewcastle.co.uk